*Not including Isle of Man, Guernsey or Jersey (see Rest of World Shipping below).

Rest of the world Shipping:

The shipping fee for other countries not listed above is €12-€25, the fee will show in the checkout.

As a customer we allow you to cancel your purchases without giving any reason within a period of 30 calendar days after the day of delivery of the goods.

All merchandise must be returned in new condition. The item(s) should include its original packaging and be accompanied by the original hang tags & dust bag. Returns that do not meet these criteria may not be accepted and may be sent back to the customer and/or a refund refused. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund.

We will reimburse you the cost of the return to all countries within the Free Shipping zone. You must pay for the return, but we will repay you for the shipping fees once we receive the bag. For those outside of the free shipping zones, repayment of shipping fees will be a case by case basis and we can only cover costs up to €40.

To make a return,  please contact us at support@vildare.com to start the returns process.  For full details on our returns process please see our Terms & Conditions

*Free Returns eligible to the Free Shipping zone which includes:

*Not including Isle of Man, Guernsey or Jersey

It is our guarantee that every Vildare item is free of material and manufacturing defects. This warranty is valid for the duration of 365 days from the original purchase.   If you feel something is faulty on an item purchased at vildare.com, we vow to repair it at our cost.

In case you receive a damage or defect product, please send us a picture immediately where we can clearly see the defect and explain the fault.  Send the photo attached to an email to support@vildare.com

Please note that because cork is a natural material, it will have subtle variations from item to item. The delivered item may differ slightly in color and grain from the one presented at our website. Cork is naturally stained and water resistant material, very easy to maintain and with a knack to age gracefully. However, we do recommend the regular use of a damp soft cloth, to keep it in perfect condition.  Please note that it is considered within normal wear and tear for cork to get slight changes in color and texture over time.

Examples of qualifying manufacturing defects include problems with zipper construction, loose stitching or lining, or hardware malfunction.

Please note our manufacturer's warranty does not cover normal wear and tear, neglect or accidents.

For full details see our Terms & Conditions